Refund policy

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On The Healing Journey

Return & Refund Policy

Last updated June 2026
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Thank you for supporting On The Healing Journey.

Every workbook and resource here was created with care, and I want you to feel good about your purchase. Please read the following so you know what to expect.

Digital products

Because digital workbooks and PDFs are delivered instantly and cannot be returned once they have been downloaded, all digital sales are final. If something goes wrong, for example your file will not download, arrives damaged, or you were charged more than once, please reach out within 14 days and I will make it right, whether that means resending your file or issuing a refund.

Physical products

Our printed journals and books are made to order especially for you, so we are not able to accept returns for change of mind. However, your order is covered if it arrives damaged, defective, or misprinted. If that happens, contact me within 14 days of delivery with your order number and a photo of the issue, and I will arrange a replacement or refund at no cost to you.

We are also not responsible for orders shipped to an incorrect address provided at checkout, so please double check your shipping details before completing your order.

Bundles

Bundles that include both digital and physical items follow the matching policy for each part. The digital portion is final once downloaded, and the physical portion is covered for damage or defects as described above.

How to reach me

For anything related to a return, refund, or order issue, email info@onthehealingjourney.com with your order number and a short description of the problem. I read every message personally and aim to respond within two to three business days.

Faith. Hope. Healing.
onthehealingjourney.com  •  @healingthejourney